Most Unipol owned properties come with an internet service included in the rent which is supplied by three partner companies (ASK4, Optify and Glide). below you will find information on how to get support if you have a problem with your internet service but they are unable to resolve a problem to your satisfaction you can escalate the problem to Unipol Housing on 0113 243 0169.
All ASK4 sites have a choice of both wired and wireless connections:
All tenants receive free of charge package with a download speed of up to 200Mb/s (wired) 100Mb/s (wireless). Tenants can connect 8 devices via the wired or Wi-Fi network and have the option to use more for a small fee. New York Street and Alexander Court currently run on a 50Mb/s until the end of 2020.
GET THE APP - your superfast broadband and WiFi service is provided by ASK 4. Download the ASK4 app today to maange your account and access a host of user guides with one click.
Technical Support: email@example.com
Call 0114 303 3232 or alternatively Text ‘Call Me’ to 07797 800 545 *
The Ask4 Support Centre is open 24 hours a day, 7 days a week and calls are charged at local rate (*SMS rate is dependent on your network provider)
Optify (previously called Keycom) service speeds differ depending on where your property is located though tenants in Doris Birdsall can get 30Mb/s.
If your property has Optify Wifi access, you will have information in your property telling you how to connect, and they have a Tenant Portal where you can find out more information about their services.
Customer Support: firstname.lastname@example.org
Call Optify support on 0300 103 0051.
Optify Customer Support is open 24 hours a day, 7 days a week and calls are charged at local rate
Norwich Union House has a WiFi connection provided by Glide, offering 50Mbps throughout the building. Tenants can connect up to 5 devices to this service.
0333 123 1190