Simple Information About the Services and How to Get in Touch With the Providers if You Need Help.

Most Unipol owned properties come with an internet service included in the rent which is supplied by three partner companies (ASK4, Optify and Glide). below you will find information on how to get support if you have a problem with your internet service but they are unable to resolve a problem to your satisfaction you can escalate the problem to Unipol Housing on 0113 243 0169.

ASK4 logo

All ASK4 sites have a choice of both wired and wireless connections:

  • Alexander Court
  • New York Street
  • Carlton Hill
  • Mill Street
  • Royal Park Flats
  • Grayson Heights

All tenants receive free of charge package with a download speed of up to 100Mb/s. Tenants can connect 8 devices via the wired or Wi-Fi network and have the option to use more for a small fee.

GET THE APP - your superfast broadband and WiFi service is provided by ASK 4. Download the ASK4 app today to maange your account and access a host of user guides with one click. 

Support

Online

You can raise a support request by logging into your tenant portal and there is also a Support Portal to help setup your services and troubleshoot any problems you may have.

Email
Technical Support: support@ask4.com

Phone
Call 0114 303 3232 or alternatively Text ‘Call Me’ to 07797 800 545 *
The Ask4 Support Centre is open 24 hours a day, 7 days a week and calls are charged at local rate (*SMS rate is dependent on your network provider)

Optify Logo

  • Garden House
  • Doris Birdsall
  • Most of Unipol's owned offstreet properties

Optify (previously called Keycom) service speeds differ depending on where your property is located though tenants in Doris Birdsall can get 30Mb/s.

If your property has Optify Wifi access, you will have information in your property telling you how to connect, and they have a Tenant Portal where you can find out more information about their services.

Support

Online
You can submit a support request and there is also a user guide available as a PDF download to help setup your services and troubleshoot any problems you may have.

Email
Customer Support: care@optifyyourworld.com

Phone
Call Optify support on 0300 103 0051.
Optify Customer Support is open 24 hours a day, 7 days a week and calls are charged at local rate

 

Glide Student Logo

Norwich Union House has a WiFi connection provided by Glide, offering 50Mbps throughout the building. Tenants can connect up to 5 devices to this service.

Support

Online

my.studentcom.co.uk/contact-us

Phone

0333 123 1190

Email

support@freewiretv.com