Support Services

We know that sometimes things go wrong. If you feel unhappy with the support provided or any other aspect of our service, click the link below and follow the instructions. This will enable you to lodge a complaint which will be dealt with by our complaints officer.

https://www.unipol.org.uk/contact/make-a-complaint

We aim to respond to initial contact within 5 working days.  You can contact our offices on the numbers below:

Unipol

Leeds

0113 243 0169

www.unipol.org.uk

Bradford

01274 235 899

www.unipol.org.uk/bradford

Nottingham

0115 934 5020

www.unipol.org.uk/nottingham

If you need assistance outside of office hours, you can contact our Out of Hours Service

Unipol Out of Hours: 0113 244 3799

Your university has lots of support services available and these can generally be accessed through Student Services.  There are also specialist services offering wide ranging support in your local area.  Information and contact details can be found in Unipol's Tenancy Support Guide on the link below

https://www.unipolhousing.org.uk/unipol-tenants/living-in-the-property/tenancy-support/tenancy-support-guide/