On-Site Reception Opening Hours
At a number of our larger developments, we have staffed receptions to provide a service to tenants
What can we help with at our onsite receptions?
- Get general advice
- Help with house hunting
- Collect parcels
- Purchase daily parking pass (Mill Street only)
- Report repairs
Collecting parcels
Staff can issue parcels during Reception opening hours (see below). If Unipol take delivery (and therefore responsibility) for a parcel at reception, it takes time to process it through the system for tracking purposes and we ask for your patience with this process.
Unipol do not accept parcels outside of reception opening and will take no responsibility for parcels left unattended in the building by delivery personnel.
If you order parcels to be delivered to the building, this is done at your own risk and in the knowledge that it may arrive when there are no staff available to receive it. If you require a parcel on a specific day or time, then you need to arrange to be at home to take delivery directly from the courier company.
Find out more about post services and parcel lockers here.
Opening Hours
Please note, Customer Service Advisors may be away from the reception for short periods of times to assist tenants within the building. Opening hours may change occasionally. This will be displayed locally at reception.
Mill Street
Monday – Friday: 10am - 12pm & 5pm – 8pm
Carlton Hill
Monday – Friday: 10am – 12pm & 5pm – 8pm
Oak House
Monday – Friday: 10am – 12pm
Grayson Heights
Monday – Friday: 12pm - 8pm
Doris Birdsall
Please contact your Housing Manager.
Sandhills
This development is staffed 24/7, however there may be times where staff are away from reception. This will be displayed locally at reception.
Cotton House
This development is staffed 24/7, however there may be times where staff are away from reception. This will be displayed locally at reception.
