On-site Reception Opening hours
At a number of our larger developments, we have staffed receptions to provide a service to tenants
What can we help with at our onsite receptions?
- Get general advice
- Help with house hunting
- Collect parcels
- Purchase daily parking pass (Mill Street only)
- Report repairs
Opening Hours
Please note, Resident Assistants or Housing Management Officers may be away from the reception for short periods of times to assist tenants within the building. *Opening hours may change occasionally. This will be displayed locally at reception.
Collecting parcels
Staff can only issue parcels during Reception opening hours (see below).
Staff have a number of duties to perform and it is not possible to be available to issue parcels at all times.
If Unipol take delivery (and therefore responsibility) for a parcel at reception, it takes time to process it through the system for tracking purposes and we ask for your patience with this process.
If you require a parcel on a specific day or time, then you need to arrange to be at home to take delivery directly from the courier company.
Unipol will not take responsibility for parcels left abandoned in the building by couriers.
Mill Street
Monday - Friday - 10:00 - 12:00hrs & 17:00 - 20:00hrs
Saturday & Sunday - 12:00 - 15:00hrs
Oak House
Monday - Friday - 10.00-12:00 & 17:00-19:00hrs
Saturday & Sunday - 12:00-14:30hrs
Grayson Heights
Monday to Friday - 10:00hrs-12:00hrs & 17:00 - 19:00hrs
Sunday - 12:00hrs -15:00hrs
Royal Park Road Flats
Monday - Friday - 10:00hrs-12noon & 18:00-19:00hrs
Saturday and Sunday - 12:00hrs – 14:00hrs
Doris Birdsall
Monday - Friday - 17:30 - 19:30hrs
(Wednesdays only 16:30 - 18:30hrs )
Saturday & Sunday - 12:00 - 15:00hrs
Sandhills
Monday - Friday - 10:00 - 12:00hrs & 17:00 - 20:00hrs
Parcels can be collected between 6pm and 8pm
Saturday & Sunday 12:00 - 15:00hrs
Holborn Terrace and Shay Street
Monday – Friday - 9:30 – 12:00hrs & 16:30 – 19:00hrs
Saturday – Sunday - 12:00 – 14:30hrs
