On-site Receptions

On-site Reception Opening hours

At a number of our larger developments, we have staffed receptions to provide a service to tenants

What can we help with at our onsite receptions?

  • Get general advice
  • Help with house hunting
  • Collect parcels 
  • Purchase daily parking pass (Mill Street only)
  • Report repairs

Opening Hours

Please note, Resident Assistants or Housing Management Officers may be away from the reception for short periods of times to assist tenants within the building. *Opening hours may change occasionally. This will be displayed locally at reception.

Collecting parcels

Staff can only issue parcels during Reception opening hours (see below).

Staff have a number of duties to perform and it is not possible to be available to issue parcels at all times.

If Unipol take delivery (and therefore responsibility) for a parcel at reception, it takes time to process it through the system for tracking purposes and we ask for your patience with this process. 

If you require a parcel on a specific day or time, then you need to arrange to be at home to take delivery directly from the courier company

Unipol will not take responsibility for parcels left abandoned in the building by couriers.  

Mill Street

Monday - Friday - 10:00 - 12:00hrs & 17:00 - 20:00hrs

Saturday & Sunday -  12:00 - 15:00hrs

Oak House

Monday - Friday - 10.00-12:00 & 17:00-19:00hrs

 Saturday & Sunday - 12:00-14:30hrs

Grayson Heights

Monday to Friday - 10:00hrs-12:00hrs & 17:00 - 19:00hrs

Sunday - 12:00hrs -15:00hrs

Royal Park Road Flats

Monday - Friday - 10:00hrs-12noon & 18:00-19:00hrs

Saturday and Sunday - 12:00hrs – 14:00hrs 

Doris Birdsall

Monday - Friday - 17:30 - 19:30hrs

(Wednesdays only 16:30 - 18:30hrs )

Saturday & Sunday - 12:00 - 15:00hrs


Monday - Friday - 10:00 - 12:00hrs & 17:00 - 20:00hrs

Parcels can be collected between 6pm and 8pm

Saturday & Sunday 12:00 - 15:00hrs

Holborn Terrace and Shay Street 

Monday – Friday - 9:30 – 12:00hrs & 16:30 – 19:00hrs

Saturday – Sunday - 12:00 – 14:30hrs




Unipol - Photography by Bevan Cockerill-24.jpg