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Unipol Tenants

Here you can find out everything you need to know about moving into and living in one of our properties.

Need something specific?

  • Get help with a repair or emergency

    Quick guide to resolving problems in your accommodation

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  • Moving In

    Everything you need to know about your Tenancy Agreement and moving in to a Unipol Property. 

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  • Living in the Property

    Includes what to do in emergencies and reporting repairs

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  • Moving Out

    Lots of useful information about how to leave the property, return your keys and getting your deposit back.

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Report a problem

Non-emergency repairs can be reported through the tenant portal but emergency repairs should be reported by telephone on 0113 243 0169. To find out what we regard as an emergency or for more help on the repair procedure go to the repair page.

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Report a problem

Non-emergency repairs can be reported using the form below but emergency repairs should be reported by telephone on 0113 243 0169. To find out what we regard as an emergency or for more help on the repair procedure go to the repair page.

Your name
Your mobile phone number (SMS)
Property address (including postcode)
Have you previously reported this matter to Unipol?

Got a question?

What do I do if I want to leave early?

Let us know. We can help you to advertise your room to try and find a replacement tenant to take over your contract. We might also advise you speak to our Tenancy Support Officer, who can help with more complex situations.

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How can I update my personal email or phone number?

Email housing@unipol.leeds.ac.uk, and let us know what details you want to change. It would be really helpful if you could let us know if you change your mobile number or email address, as we use these to contact you throughout your tenancy.

What do I do in an emergency?

Call 0113 2443799 

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What shall I do if I lose my keys?

If it is out of hours and you are locked out, call 0113 2443799. During office hours you can borrow a replacement for up to a week, but if you do not find them you will need to pay £30 for a replacement key or £10 for a replacement fob

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How do I set up my gas, electricity & water accounts?

Find out who supplies your energy and how to set up an account here

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When is my rent due and how much is it?

Your tenancy agreement has details of the rent you are due to pay, and the dates you need to pay it. If you want to check this information, or if you are worried you might not be able to pay your rent on time, ring our Finance Team on 0113 2053423 to discuss your situation. 

What happens if my rent payment is late?

It is important that your rent is paid on the payments due date. If you have problems paying your rent on time, please contact our Finance Team to discuss it rather than ignoring the situation. Our Finance staff will do their best to help you to arrange a short delay in the payment due date or agree a payment plan to help you complete your payments.

How much is a Unipol deposit?

For the 2021/2022 academic year, the deposit amount protected in the Tenancy Deposit Scheme is £100 for a single student. The deposit amount for a self-contained house or apartment for an individual, family or couple is £500. Unipol is not charging a deposit for single students or couples living in shared or self-contained accommodation for the 2022/2023 academic year. The deposit amount for family tenants remains £500.

Can't find what you're looking for?

If you can't find what you are looking for or just want to speak to one of our experts, then send us a message, give us a call, speak with us on web chat or come in and see us.

Contact us
  • Registered in England and Wales No. 03401440
  • Registered Charity No. 1063492
  • VAT Registration No. 698 8456 49
  • Unipol is a Registered Trademark
  • 155-157 Woodhouse Lane, Leeds, LS2 3ED