Log into the tenant portal to log repairs and to check for updates on existing repairs - login here.
You should always report repairs to Unipol using the tenant portal, the form on this page or by emailing firstname.lastname@example.org.
Tenants are responsible for;
If you have outside drains with an exposed drain cover (which can get cluttered and blocked with dead leaves), it is your responsibility to make sure that the grill is cleaned regularly so that water does not overflow into the yard or garden. Unipol is responsible for other repairs.
Report a repair using the tenant portal in this first instance.
You can also use the online form on this page.
Call our main phone numbers during office hours (Leeds/Bradford/Nottingham).
You will be updated about the repair you have reported. You can leave a message about non-urgent repairs at other times.
Or you can come to see us in person at one of Unipol Offices or at your Building Reception.
Whichever method you choose to contact us, always describe the damage or problem as fully as you can to help us make the repair as effectively as possible. If you report the problem in detail, the necessary repair can be done much more quickly.
Please describe the location of a problem according to this scheme: Cellar/basement; ground floor; first floor; second floor; attic floor. Always describe the location as if you are standing in the street outside the front of the property. For example, first floor front left bedroom.
If you report a problem inaccurately or inadequately, or if a repair is unnecessary, then you may be charged a call-out fee.
When reporting a problem that needs repair, you will be asked for your consent for a contractor to enter your property to do the necessary work. (They will collect a key from our office). Alternatively, you can ask for someone to call you to arrange a mutually convenient time.
Remember, most contractors have to undertake repairs between 8am and 5pm, Monday to Friday - they cannot turn out in the evenings for anything other than emergencies.
If the contractor calls at the agreed date and time and you are not in, then you will be billed for the call-out, which is normally a charge of £30 - £40.
At certain times of the year contractors may call to carry out servicing and safety checks on appliances. It is not always possible to let you know exactly when they will be making their visit, but you will be informed when the servicing will start.
It is important that properties are checked and relevant works (such as minor repairs and painting) are commissioned and that tradespeople attend to those matters.
It is not possible to work only in vacant properties and, in fact, most properties will be occupied.
Government advice is given verbatim in italics below when referenced. The Government advice specifically refers to properties being properly prepared for new tenants:
Letting agents and landlords should take steps to ensure any properties are prepared ready for new tenants, this may include cleaning to minimise any potential spread of the virus in line with government advice.
Any visits to a property must be made in accordance with government’s guidelines on working in other people’s homes and social distancing.
No property should be visited where:
Prior to a visit tenant/s should confirm that they do not fall into any of these categories. If a tenant is within these categories the dates of the end of their period of isolation or a test showing the end of Covid-19 should be obtained and the visit rescheduled.
Tenants should maintain 2 meters social distancing at all times. It should be possible, with care, to maintain this. Where it is possible, tenants should move to another room in the property whilst the work is conducted
With this in mind Unipol will follow a methodology as follows:
Non-emergency repairs can be reported using the form below but emergency repairs should be reported by telephone on 0113 243 0169.