Whilst we try to ensure that your property has nothing wrong with it, disrepair can happen at any time during your tenancy. You should always report repairs directly to Unipol and not to a third party. Unipol aim to undertake repairs within the following targets, in accordance with the recommendations made by the National Housing Federation in its Standards for Housing Management.
Required to avoid a danger to health, a risk to the safety of residents or serious damage to buildings.
Example – gas leak, fire, flood, the only toilet in the property not working
Target - 24 hours from becoming aware of the defect
Repairs which materially affect the comfort or convenience of the tenant/s. Example – no hot water, no heating
Target - 5 working days from becoming aware of the defect.
These are repairs which can wait a short time before they are dealt with.
Example – broken cupboard doors, vacuum cleaner not working, painting,
Target twenty eight days from becoming aware of defect
Non urgent jobs in related trades are packaged together Target 3 months from becoming aware of the programme of work being necessary and one year for large programmes of works
You are responsible for: