Simple Information About the Services and How to Get in Touch With the Providers if You Need Help.
Most Unipol owned properties come with an internet service included in the rent which is supplied by three partner companies (ASK4, Optify and Glide). below you will find information on how to get support if you have a problem with your internet service but they are unable to resolve a problem to your satisfaction you can escalate the problem to Unipol Housing on 0113 243 0169.
All ASK4 sites have a choice of both wired and wireless connections:
- Alexander Court
- Grayson Heights
- Mill Street
- New York Street
- Royal Park Flats
- Sandhills
- Oak House
- The Student Hideout
- Carlton Hill
- Cotton House
All tenants receive free of charge package with a download speed of up to 200Mb/s (wired) 100Mb/s (wireless). Tenants can connect 8 devices via the wired or Wi-Fi network and have the option to use more for a small fee.
GET THE APP - your superfast broadband and WiFi service is provided by ASK 4. Download the ASK4 app today to maange your account and access a host of user guides with one click.
Support
Online
You can raise a support request by logging into your tenant portal and there is also a Support Portal to help setup your services and troubleshoot any problems you may have.
Email
Technical Support: support@ask4.com
Phone
Call 0114 303 3232 or alternatively Text ‘Call Me’ to 07797 800 545 *
The Ask4 Support Centre is open 24 hours a day, 7 days a week and calls are charged at local rate (*SMS rate is dependent on your network provider)
- Garden House
- Doris Birdsall
- Argie Avenue
- Cardigan Road Flats
- Holborn / Shay Street
- Most of Unipol's owned offstreet properties
Optify service speeds differ depending on where your property is located though tenants in Doris Birdsall can get 30Mb/s. Most Optify properties only offer a wireless service.
If your property has Optify Wifi access, you will have information in your property telling you how to connect, and they have a Tenant Portal where you can find out more information about their services.
Support
Online
You can submit a support request and there is also a user guide available as a PDF download to help setup your services and troubleshoot any problems you may have.
Email
Customer Support: care@optifyyourworld.com
Phone
Call Optify support on 0300 103 0051.
Optify Customer Support is open 24 hours a day, 7 days a week and calls are charged at local rate
Dyers Court has a WiFi connection provided by Glide, offering up to 50Mbps throughout the building. Tenants can connect up to 5 devices to this service. The service is wireless only.
Support
Online
Phone
0333 123 0115
