Grayson Heights

Information for tenants

Grayson Heights provides spacious accommodation for 24 families and a number of postgraduates in the family area of Kirsktall. We ask all tenants to take pride in the building whilst living there and make it their home.

Join our family community - Find out about family events and get involved

Your responsibilities - If you see litter in the garden or the communal areas, pick it up and put it in the bin. Respect your neighbours when it comes to noise levels and have consideration when using any communal spaces.

Report any repairs or damage to Unipol, so we can keep the building well maintained and a pleasant environment for all tenants. 

Unipol Staff - Your Housing Management Officer is Laura Cryer and is your first point of contact for any enquiries relating to Grayson Heights. You can make contact on (0113) 243 0169 or by e-mail:

Reception - The reception at Grayson Heights is open a number of hours a day. Check for opening times. 

Our friendly student Residents Assistants live in the building and can help with your questions you may have. You can Report a repair/Ask for help/Loan an iron/replace a lost key at reception

Internet - is provided by Ask4. You can connect 8 devices via the wired or Wi-Fi network and have the option to use more for a small fee. In your key pack there will be a leaflet with instructions how to register and log onto the network.

If you have a problem with the internet service at Grayson Heights, Ask4 will provide support to resolve this. They can be contacted on 01143033232, or email or Text ‘Call Me’ to 07797 800 545 * (charge will apply)

Instruction guides to appliances - find out how to use everything in your house. If you cannot find the appliance you need, please contact us.

Grayson Heights;

Mail and parcels - General post (letters and parcels that can fit through the letter box in your door) is delivered directly to flat doors by Royal Mail (not Sundays). 

Private couriers will use the intercom to ring flat doors to deliver. If you are not home, the parcel would be returned to the delivery office and a failed delivery note would be posted to you with instructions of how to collect your parcel.

If the parcel is received by the Resident Assistant whilst on duty, you will be notified and should collect it during reception open hours.

The nearest post box to send mail is on Eden Mount, outside the building

Fire alarms - is tested weekly, usually a Wednesday morning between 10am-midday. During the alarm test you will hear this sound in your flat. If the alarm rings continuously, please follow instructions on the fire notice in your flat. 

Security - The building has CCTV covering the communal areas. The University of Leeds have a mobile patrol which visits the site regularly.

Outside facilities including gardens - There is a playground at the back of the building opposite. Access is by using the pathway between the buildings. You will need a gate passcode, which is available at reception.

Parking and bikes - Parking is available at Grayson Heights and is free

There is a secure bike store on site. This is on a key pad and if you wish store a bike, please see staff at reception for the code.


Energy information for Grayson Heights - Unipol administer the electricity charges for your property monthly. The standard charge for is £108.00 per month*, with energy payments due on the 1st of each month, in addition to the rent.

Every 3 months, Unipol review energy usage (using meter readings), and will tell you if your flat has exceeded the monthly amount or if a refund of money is due to you. If you exceed the standard charge, you will need to pay the excess. We will adjust your standard charge amount if you are consistently using more energy than you pay for, or if you are using less energy than you pay for each month.

The monthly amount you are billed has been carefully set based on historic energy data at Grayson Heights. The standard set monthly amount should allow you to budget more carefully, but until you have lived in the building for a while, you will not understand if you are exceeding or staying within this standard amount. 

Over the colder winter months we expect families to use more than the monthly billing amount but over the summer months you may use less. The logic behind this billing system is that you pay a regular average amount, then if you use less energy then your account builds up a credit. 

An example; if you pay £108 for standard charge for energy in August, September and October, but only use £98 worth of energy you will accrue a credit of £30.00 on your account (£10 for each month). If in November, if you then use £120.00 worth of energy, £12.00 of the credit will apply against your November usage. We use any credit on your account against any costs which exceed your monthly billing amount.

Set up an automated payment plan for your energy now

Water charges and insurance for your personal possessions are included for within the rent tenants pay at Grayson Heights* Monthly amount is correct at January 2022

Disposing of your waste - You are provided with a bin in your kitchen. You need to dispose of your waste in the large bins located in the car park. There are a number of bins; so ensure to use the correct bin. If a bin is full, please use the next available bin, do not leave waste in the floor

General Waste collection -  General waste collection is weekly on a Wednesday. To find out the date of your next collection, go to Leeds City Council’s website and enter LS4 2UD (the postcode for Grayson Heights) on this page 

What can I put in the general waste bins?

Recycling  collections -Recycling collection is collected weekly on Mondays. To find out the date of your next collection, go to Leeds City Council’s website and enter LS4 2UD on this page

What can I put in the recycling bins?

Communal cleaning - The communal areas are cleaned weekly on Tuesdays

Local amenities - there is a local shop very close by and at Kirkstall Retail centre, a large Morrisons Supermarket for food and household supplies in Kirkstall Retail Park. Kirkstall Bridge Shopping Park is also within walking distance

Health - there is a pharmacy in Kirkstall for medical supplies and prescriptions. Vesper Road and Morris Lane Surgery is the local GP (general practitioner)

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