Opening hours

We close on Friday 20th December 2019 at 5.30pm and will re-open on Thursday 2nd January 2020 at 9.00am

Urgent repairs can be reported on 0113 205 34 14 between 10:00hrs - 14:00hrs only on Saturday 28th December and Monday 30th December 2019.

Emergency Repairs (a risk to health and safety) can be reported on the out of hours number 0113 244 37 99. You are required to stay in to provide access to the property.  

Please note that contractors also work limited hours over this period and therefore we are unable to offer the normal level of service. 

Take extra care with keys and fobs. 


Trouble shooting guides 

You might be able to solve the problem yourself. Visit our trouble shooting guides to see if this helps with the problem you are experiencing.



In the past because of extreme temperatures, we have experienced freezing and burst pipes over the winter holidays. It is therefore essential to leave your heating on low, even if you are not in the property. 

Burst pipes cause lots of damage not only to our property but to the belongings inside. You are expected to take reasonable precautions against this happening as part of your agreement with Unipol

Do not turn central heating system off - turn down the thermostat on the wall to the lowest setting or set your timer to come on frequently. This will help prevent a burst pipe which could damage the property and your belongings.

It is cheaper to keep your house at a low constant temperature, rather than letting it go very cold during a time of absence. Dont leave your heating on high though, as this will result in costly bills. 

During this time; if you have no heating and hot water, check the pressure gauge on your boiler. If you have instructions to increase the pressure on your boiler, follow these and it should restore your boiler to normal without the need of a plumber.


Before leaving your house check that any window bolts or security fasteners are properly locked and ground floor curtains are closed. Make sure that all doors are locked on all operational locks and that any bolts are applied to doors that are not used (especially in cellars).

Remove any key from the back door and hide it. Close all internal doors and move valuables away from windows so that they cannot be seen easily from outside.

Consider taking anything of particular value home with you.

If there is a burglar alarm fitted, make sure it is set.

Consider leaving a light on a 'timer' throughout the winter holiday period to deter thieves but leave it on in an upstairs room, not in the corridor or landing. Lights on timer switches are really effective.


Unplug all other appliances from their sockets and turn off any electric cooker point.

If you turn the fridge or freezer off remove all your food, then leave it with the door open otherwise mould will grow inside.

This may be a good time to empty and defrost your freezer. Make sure ice melting does not flood the kitchen.


Ensure that any waste food and bin liners are removed from the property before you leave so you don’t return to rotting food and flies