Opening hours

Our offices will close on Wednesday 22nd December 2021 at 4.45pm and will re-open on Tuesday 4th January 2022 at 9.00am.

Urgent repairs 

Leeds and Bradford tenants can report their urgent repair on 0113 205 34 14 between 10:00hrs - 14:00hrs only on Tuesday 28th December and Wednesday 29th December 2021.

Nottingham tenants can report their urgent repair on 0115 934 50 20 between 10:00hrs - 14:00hrs only on Wednesday 29th December 2021.

Emergency Repairs (a risk to health and safety) can be reported on the out of hours number 0113 244 37 99. 

You are required to stay in to provide access to the property. 

Only emergency repairs will be attended to and you may have to wait for a none urgent repair. 

Please note that contractors also work limited hours over this period and therefore we are unable to offer the normal level of service. 

Take extra care with keys and fobs.  

Trouble shooting guides 

You might be able to solve the problem yourself. Visit our trouble shooting guides to see if this helps with the problem you are experiencing.   

  • How to re-presurise your boiler
  • How to bleed a radiator 
  • How to fix your hoover

Waste and rubbish

Ensure that any waste food and bin liners are removed from the property before you leave so you don’t return to rotting food and flies


All Unipol tenants are covered by Endsleigh Insurance. If you are leaving for the winter break, please put all your valuables inside your bedroom if it is lockable. 

If you are travelling home and carrying important items, you are covered in transit against theft up to £500 per bag. 

Find out more by visiting the link above.


In the past because of extreme temperatures, we have experienced freezing and burst pipes over the winter holidays. It is therefore essential to leave your heating on low, even if you are not in the property. 

Burst pipes cause lots of damage not only to our property but to the belongings inside. You are expected to take reasonable precautions against this happening as part of your agreement with Unipol

Do not turn central heating system off - turn down the thermostat on the wall to the lowest setting or set your timer to come on frequently. This will help prevent a burst pipe which could damage the property and your belongings.

It is cheaper to keep your house at a low constant temperature, rather than letting it go very cold during a time of absence. Dont leave your heating on high though, as this will result in costly bills. 

During this time; if you have no heating and hot water, check the pressure gauge on your boiler. If you have instructions to increase the pressure on your boiler, follow these and it should restore your boiler to normal without the need of a plumber.


Before leaving your house check that any window bolts or security fasteners are properly locked and ground floor curtains are closed. Make sure that all doors are locked on all operational locks and that any bolts are applied to doors that are not used (especially in cellars).

Remove any key from the back door and hide it. Close all internal doors and move valuables away from windows so that they cannot be seen easily from outside.

Consider taking anything of particular value home with you.

If there is a burglar alarm fitted, make sure it is set.

Consider leaving a light on a 'timer' throughout the winter holiday period to deter thieves but leave it on in an upstairs room, not in the corridor or landing. Lights on timer switches are really effective.


Unplug all other appliances from their sockets and turn off any electric cooker point.

If you turn the fridge or freezer off remove all your food, then leave it with the door open otherwise mould will grow inside.

This may be a good time to empty and defrost your freezer. Make sure ice melting does not flood the kitchen.